Refund Policy

Refund Policy

We take customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return process outlined below.

1. 60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on most of our products. If you are not completely satisfied with your purchase, you can request a return or refund within 60 days from the date you received the product.

2. Eligibility for Refunds

To be eligible for a return and refund:

• The product must be unused, in its original condition, and in the original packaging.
• You must provide proof of purchase (order confirmation or receipt).
• Products that are damaged, worn, or altered may not qualify for a refund.

Certain items, including personalized or custom-made products, may not be eligible for refunds unless they arrive damaged or defective.

3. How to Request a Refund

To initiate a refund or return, please follow these steps:

1. Contact Us: Send an email to support@strictlyejuice.com with your order number, a description of the issue, and photos if necessary.
2. Return Instructions: Our team will provide you with instructions on how to return the product, including the return address and any additional details.
3. Ship the Item: Pack the product securely and ship it back to us within 14 days of receiving return instructions. Customers are responsible for covering return shipping costs unless the item was defective or incorrect upon arrival.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If your return is approved, we will process the refund back to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.
• Rejected Refunds: If your item does not meet the eligibility criteria, we will notify you and return the product to you at your expense.

5. Late or Missing Refunds

If you haven’t received a refund after the stated time frame, please check the following:

• Check your bank account or payment method for the refund.
• Contact your credit card company or bank as processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at support@strictlyejuice.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at support@strictlyejuice.com for further assistance.

7. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Downloadable software products
• Final sale items
• Customized or personalized products (unless defective)

8. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was incorrect or defective.

9. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at support@strictlyejuice.com. We may request photos of the damage to expedite the process. Damaged or defective items will be replaced or refunded at no additional cost to you.

10. Membership

You may cancel your membership at any time after your first monthly billing cycle by logging into your account or contacting us at support@strictlyejuice.com

Membership fees are paid in advance and are not refunded in whole or in part. Your membership will terminate at the end of the month covered by your most recently paid membership fee.

Upon cancellation, you will not be charged for any further renewal periods and your membership will not continue past the then current period.

We may terminate or cancel your membership at any time and for any reason or no reason, at its sole and exclusive discretion. In such an event, your membership fee will be refunded on a prorated basis as of the termination or cancellation date.